There are several factors that make for a successful workplace no matter what field you’re in, but personal accountability might be one of the most important. I’ve been taking a Professional Development course at C&A Industries, the parent company to AurStaff, and personal accountability is just one of the major focuses of the course. Now, you might be thinking, “How can personal accountability lead to success in a business?” For starters, it is a key factor in teamwork, morale, trust, and also the service you provide.
You can look at it this way. When you’re taking responsibility of your personal accountability, what you’re really doing is taking ownership of every situation you’re in, good or bad. You’re taking control of the situation and not putting blame on others while figuring out a solution with what you have. Here are a few examples where personal accountability applies to different situations in the workplace.
Say your job requires you to make presentations in front of clients, but you don’t have all the flashy marketing materials or technology you did at a past company. You may feel like you’re not being given all the tools to properly do your job. Taking ownership of this situation and making due with what you have, being creative, and not making excuses is personal accountability. Ask yourself these questions: “Did I not make the sale because of lack of material? Did I do my best by covering every topic and questions that arose?” If so, you’ve proven you’ve taken ownership of the situation. If things don’t go your way, take it as a learning lesson for next time.
Trust and Teamwork
In staffing, we have our good and bad days and each one has opportunity for a learning experience. How we react to situations can affect both morale and teamwork. Say you’ve hit your goal for the month but have two weeks left to go. Do you celebrate and cruise for the last two weeks or keep working? Ask yourself, “Am I supporting my team? How can I help my team members with their goals? How am I being perceived? What am I doing to show my coworkers that I’m a team player?” Being newer in this industry, I lean on more tenured colleagues for advice and encouragement. It’s important to have trust and good communication between you and your team members. Trust takes a long time to build and it can be gone in seconds. If you have an issue with someone, don’t just ignore the situation. Tackle this head on and have a conversation with them. A person is a lot more likely to trust you if you’re being polite but direct with them rather than hearing gossip from someone else.
Expectations & Communication
Maybe your coworker said they’d take care of a client issue since you had to leave early yesterday. You come into work the next morning to an angry email from your client about how this issue wasn’t resolved and now they need to know what you’re going to do about it in the next hour! This situation has a few personal accountability factors here– your first instinct may be to throw blame on your coworker. Instead, take ownership, talk to them about the situation to figure out what happened, find a solution, and move forward. The customer comes first- don’t risk hurting your relationship with both your client and coworker for making assumptions instead of communicating with or trusting the other person. Sometimes things happen that are out of our control. Use it as a learning situation for both yourself and your coworker!
Being personally accountable for every situation around you plays a key part of your success and quite frankly, your happiness at work. Whether you’re the top sales person in your group or new to the team, there is always something to be learned. You learn from mistakes as well as successes. Owning up to mistakes, not placing blame on others, and treating others with the respect you’d want from them are all part of ownership and the success of your team.
Josh Korth, AurStaff Account Manager
Josh is from Columbus, NE and attended college at the University of Nebraska at Omaha. He has been with AurStaff since June of 2018. In his spare time, he enjoys golfing, watching sports and spending time with his wife.